Shipping policy
Order Processing
Orders are typically processed within 2–3 business days.
Please note that we do not process or ship orders on Saturdays, Sundays, or Mondays. If your order is delayed beyond our normal processing time, we'll be sure to let you know.
Shipping
Shipping rates are calculated at checkout based on your location and selected shipping method. Orders over $150 CAD qualify for free shipping within Canada and the continental United States.
Once your order has shipped, you'll receive a confirmation email with tracking information.
Please ensure your shipping address is complete and accurate before placing your order. We cannot be responsible for orders delayed, lost, or returned due to an incorrect or incomplete shipping address.
Shipping charges are non-refundable once an order has shipped, except where required by applicable law.
International Orders
We proudly ship worldwide.
International orders may be subject to duties, taxes, import fees, brokerage fees, or other charges assessed by your country's customs authority. These charges are the responsibility of the customer and are not included in your order total.
Returned Shipments
If a shipment is returned to us due to an incorrect or incomplete shipping address, failed delivery attempts, refusal of delivery, being left unclaimed, or refusal to pay applicable duties or customs fees, we'll contact you once it has been returned.
If you'd like the order reshipped, additional shipping charges will apply.
If you choose to cancel the order, we'll issue a refund for the merchandise once the shipment has been returned to us. Any original shipping charges, return shipping costs, duties, customs fees, brokerage fees, or other expenses incurred will be deducted from your refund.
If a shipment is abandoned, destroyed, or otherwise not returned to us, it is not eligible for a refund.
Lost or Delayed Shipments
Once your order has been handed over to the shipping carrier, delivery is outside of our control. While we're always happy to help investigate shipping issues, we cannot guarantee delivery dates or accept responsibility for delays caused by shipping carriers, customs processing, weather, or other unforeseen circumstances.