Return Policy

Refunds are only issued for items that arrive defective or damaged. All other returns are eligible for exchange or store credit within 30 days of purchase. After 30 days, we are unable to offer an exchange or store credit.

Eligibility for Exchange or Store Credit

To be eligible, items must be in brand-new condition unused, unwashed, and complete with all original accessories such as product tags, stickers, buttons, etc.

Non-Returnable Items

• Gift cards

• Clearance and sale items

Exchanges

We are happy to offer exchanges when available. Customers are responsible for all shipping costs associated with exchanges.

To initiate an exchange, please contact us at info@populess.com and send your item to:

The Populess Company
619 4th Ave. South
Lethbridge, AB T1J 0N6
Canada

Store Credit

Customers may choose to receive store credit in place of an exchange. Store credit will be issued once the returned item has been received and inspected and can be applied to future purchases.

Shipping Costs

Customers are responsible for return shipping costs. Shipping costs are non-refundable.
If store credit is issued, the cost of return shipping will be deducted from the credited amount.

Shipping Recommendations

We recommend using a trackable shipping service or purchasing shipping insurance when returning items. This helps ensure your return arrives safely, as we cannot be responsible for items lost in transit.